Return policy

Privacy & Policy

Gallerima Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we
can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Notification should be emailed to support@gallerima.com where you must specify the reason
for return and also provide proof in the event of damage or other defects.
Except in cases of faulty, damaged or wrongly supplied products you shall be responsible for
the cost of returning products for refund or exchange.
Where an item is being returned because it is faulty, damaged or has been incorrectly
supplied then artist/seller will refund the cost of the item, the original shipping cost for the
item and the cost of the return postage (proof of cost is required). The artist will supply the
package with a return label which you will use when returning the artwork.
The artwork must be returned in the existing packaging in an unused and otherwise re-
saleable condition. You must take reasonable care to ensure the products are not damaged
whilst in your possession or in transit from you. We very strongly advise that you use a
registered postal service. We will not accept responsibility for editions that are not delivered
back to us or are damaged in transit to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you do not fulfil the criteria for a free return (stated above) then you must use the return
label and the cost of shipping will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within 30 days from that the
artist/seller received the return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted. Next, contact your bank. There is often some processing time before a refund is
posted. If you’ve done all of this and you still have not received your refund yet, please
contact us at support@gallerima.com

Art departments